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Frequently Asked Questions ( FAQ’s)

Get started with our frequently asked questions (FAQs). You will get all the information here right from registering an account to purchasing a tour package. If you don’t get the information you are looking for? Please click on the CONTACT US now and send us your requirement or query.

Do I need to register as a member first with your portal?

This is not necessary as we will be auto registering your details if you are a first time visitor. We will be sending you the login id and temporary password on your email id used to make the booking. By logging on to My Account, you can do the following activities: a. View your booking details. b. View the cancellation policy c. Cancel your booking d. And much more

What is the process of registering?

It is very simple. All you need to do is enter your email id, phone number and name and you will be auto-registered. You may later edit your profile, add your address, co-travellers details and much more.

What are the benefits of registering to

After registering with us, you will be able to check your booking history, place cancellation requests for your bookings, print vouchers, send SMS and email to other numbers and email IDs, request for changes to the bookings, set reminders for your bookings, etc.

Can I Make a booking over the phone?

Yes absolutely, you may call us at +91 9980811531 (India); +971 585636358 (UAE) or +91 9380587132 (Worldwide) and our customer service representative will be more than happy to assist you with bookings, be it for a hotel, or a holiday, sight-seeing or just your routine airport transfers. (BOOKING).

Is there a fee for making a booking over the phone?

Not at all. There won’t be any extra charge.

How can I view all my bookings?

For viewing your bookings, you are requested to visit My Account area using your login id and password. From My Account area, you will be able to do other activities as well, like view cancellation policy, print documents, send booking information via SMS and email to other numbers and IDs.

I have not received the booking confirmation yet payment has been charged. What do I do?

If the confirmation page was not displayed after you made the payment, we request you to check your email or SMS, as we will be sending a booking confirmation email and a booking confirmation SMS. In case you have not received your booking confirmation email or SMS, please feel free to email us at and we will send you the confirmation details. If you have not received the booking confirmation email, it could be that we have an incorrect email address in our booking or your email service provider blocked the email considering it spam.

Will I get a confirmation after booking?

Yes, once your payment has been successfully made, we will provide you with a booking confirmation, which will be sent via email and SMS. Please remember to carry the print out of the voucher sent along with the email.

Does payment for a booking have to be made online or is there an option of payment after I am done with the tour?

We will be requiring the payment before the booking is confirmed, and currently there is no option where a payment can be made after the tour

Whom shall I contact if I am finding it difficult to go ahead at the time of a booking?

You may call us at +91 9380587132 (India); or +971 585636358 (UAE) and our representatives will be happy to assist you with the booking procedures.

In order to be charged for accommodation in a hotel or for road transfers and holiday/ sightseeing, what should the minimum age of a child be?

Generally, children below 5 years of age are complimentary provided they share the same bedding, in case you need an extra bed, there may be an extra charge for the same, some hotels may provide the accommodation for free but may charge for breakfast for children. Different sight-seeing may also have different charges for children ages, for e.g. entrance tickets to museums/zoo may have different charges for children of different ages. Children below 02 years of the age on the date of travel will be free.

I cannot see the hotel I used in pick up point for sightseeing. Can I still book the same hotel? search results are based on real time inventories from hotels and it might have happened that the hotel you used is not available for the dates that you wish to book for, or it may happen that we don’t have that hotel listed with us. You can book any other hotel and then make your way to the hotel that you had selected for sightseeing.

What is vacation package?

A vacation package is a tour or travel package, luxury escape specialises in all kinds of vacation packages like complete tour packages ( includes everything) and limited tour packages.

How do I book vacation with Luxury Escape?

Good Question!

First, click > Tour package > Search your preferred location > select the right vacation package > contact us for better rates before booking > We will send you a link which will your desired tour package > review it > check out

What is an Experiences ?

Experiences is a tour activity, Luxury escape specialises in conducting a variety of tour activities/experiences and these are additional items in your tour and can be booked anytime.

How Do I Book Experiences ?

Open > Experiences > Filter it by location /Type >Select the experience > contact us for better price/ can directly book > proceed to pay > check out.

What is Hotels ?

Hotels is a one of the main category of Aura Travels, We are offering variety of hotel stay options from 7 star property to luxury dormitory for all kinds of tourists.

How Do I Book a Hotel Stay ?

Visit > Hotels > filtering out your desired hotel room > select desired room > contact us for better rates / Click to book > proceed to pay > check out

What is Tourist Visas?

Tourist visa is one of Luxury Escape’s main products, We are dealing with many countries’ tourist visas.

Hod Do I Book Tourist Visa at Luxury Escape?

Visit > Tourist Visa > Select the country & dates > select desired visa > read the details > contact us > submit required documents > we will send you a link > proceed to pay > check out

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